Deliveries

Same day shipping for all orders placed before noon . (except weekends and public holidays / Out of stock)

Orders shipped the same day for all orders placed before 11am. (except weekends and holidays / Out of stock)

Where is my order ? / Where is my order?

Once your order is accepted, we need to select the products you ordered and package them. We strive to prepare the order in less than 72 hours (excluding Saturday and Sunday). However, the order processing time may vary depending on product availability.

Once your order has been accepted, we must select the products you have ordered and package them. We strive to prepare the order in less than 72 hours (except Saturday and Sunday). The order processing time may however vary depending on the availability of products.

I would like to modify/cancel my order. / I wish to modify / cancel my order.

Unfortunately, it is impossible for us to cancel or modify an order already being prepared or shipped.

Unfortunately, it is impossible for us to cancel or modify an order already in preparation or shipped.

What should I do if my order status is still “in preparation”? / What if the status of my order is still "in preparation"?

The status “in preparation” means that we are preparing your order so that it is ready to ship. If we receive more orders than expected, this status may remain displayed longer than usual. We do everything possible to ensure that your orders reach you on time.

You will receive a shipping confirmation email when we ship your order to you, with a tracking link if it was shipped with one of our trackable services.

The status "in preparation" means that we are preparing your order so that it is ready to be shipped. If we receive more orders than expected, this status may remain displayed longer than usual. We make every effort to ensure that your orders reach you within the time indicated.

Your will receive a shipment confirmation email when we ship your order to you, with a tracking link if it was shipped with one of our trackable services.

The tracking says my package is delivered but I haven't received anything. / The follow-up announces that my package is delivered but I have not received anything.

Once your order has been shipped, the chosen carrier takes over and we unfortunately no longer have control over the tracking of your delivery.
Has a calling notice been left in your mailbox? Were you able to find out from your neighbors? Does anyone other than you have access to your mailbox?

If these questions did not allow you to find your package, we invite you to contact the chosen carrier to investigate this delivery delay, and to come back to us if their return was not satisfactory.

Once your order has been shipped, the chosen carrier takes over and unfortunately we no longer have control of your delivery.
Have you received a calling card in your mailbox? Have you been able to find out from your neighbors? Does anyone else have access to your mailbox?

If these questions have not made it possible to find your package, we invite you to contact the transporter chosen to investigate this delivery delay, and to come back to us if their return is not satisfactory.