I did not register/I did not create an account during my purchase.
You will receive a tracking link for your package by email when your package is dispatched.
You will also receive a follow-up email from the carrier when it is picked up.
I don't have access to my mailbox/I can't find my order number.
Please contact us at firstname.lastname@example.org with as much information as possible to help us find your order.
France: If the last update of your package is more than 7 days old, please contact us at email@example.com
Europe & International: The passage through customs or the transfer of your package from the French carrier to that of your country can sometimes delay the delivery of your package up to +10 days.
After this time, please contact us at firstname.lastname@example.org (you may be given a time limit if the eligibility of the claim is still in progress because carrier loss declarations are longer).
Certain orders containing specific products (skateboard equipment, vintage, mystery box, promotional gift for example) sometimes require special treatment on our part and may be put on hold due to longer preparation.
If after 72 hours (excluding weekends and public holidays), you have not received a notification from us, please contact us at email@example.com
Has a transit advice note been left in your mailbox? Have you been able to find out from your neighbors? Does anyone other than you have access to your mailbox?
It is also essential that you contact our support department within 7 days of the delivery date.
On the other hand, if you have the possibility of returning your order in our shop in Paris, our colleagues will be able to process the return and the new order immediately. If they have the desired product in stock in the store, you can pick it up the same day. Otherwise, your exchange will be sent directly to the address provided
Returns are free for France.
For the remaining countries, the return is chargeable.
Yes, you can return to our store at 5 rue de Turbigo, 75001 PARIS.
On site, please also present yourself with your order number.
You will be able to make an exchange depending on our available stocks.
Please note that our shop being small, we will only have the current season's collection on the shelves.
You can also get a credit.
It is possible to return one or more articles within 20 days from the date of delivery of the order (folded as best as possible (no product "in a ball"). Unwashed, unworn (except for a standard fitting), unscented, no body hair, etc. Must still carry all its labels If possible in its plastic packaging Please note: if a product arrives in poor condition, we cannot guarantee that your request will be processed. For obvious hygienic reasons, returns of underwear are not accepted.)
To make a return, go to our Returns Center
Please contact the after-sales service: firstname.lastname@example.org or +33 1 86 47 28 81
During promotions/Christmas party our services are busier than usual.
If you returned your item following a similar event, processing your return may take up to 5 days after receipt of your package at our agency.
During our annual holidays in August, our service is in a reduced team.
A watch is carried out but can lengthen the processing time of your return.
There are no customs charges applied on deliveries to states or territories of EU member states.
Only orders to the Canary Islands, Iceland, Liechtenstein, Switzerland, Norway and the Channel Islands (UK) are affected by customs duties payable by the consumer. The customer will be responsible for paying the taxes applicable in these territories (IGIC for the Canary Islands), as well as customs duties, when required by the tax authorities.
For deliveries outside the EU, any customs fees or local taxes are the responsibility of the customer. VAT will not be refunded on international sales.